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The story

Vogliamo mettere al riparo il lettore da qualsiasi fraintendimento:

Nonostante la sottile minaccia di Ssangyong che ci “consiglia” il silenzio, (email del 21 settembre 2010 a firma Sig. Trerotola ) ci sentiamo in dovere di avvisare altri consumatori di quello che può succedere, di quale comportamento possono incontrrare nel caso decidessero di acquistare un'auto SsangYong. Fatti realmente accaduti e documentati. Fatti che hanno provocato in noi una pessima esperienza commerciale con SsangYong e con Autotorino SpA

 

 

SsangYong Rodius

buy a car, beautiful, happy, happy.

1) At kilometer 600, stop one day (we are in Rome, out of the office and no one pays the hotel) for fuel leaking from the exhaust pipe.

2) at Km 9000 engine failure, subject to 3 months (replacement car for only three days).

3) To repair this (which however has not fixed the light oil), other restraints, other measures , always free, always under warranty, always showing the bills of vouchers made. (The last under warranty in December 2009).

4) May 2009, regular maintenance, at our request, checked the oil level. (I also certify via email).

5) May 2009, after 400 Km last inspection done by the workshop Ssangyong dealership Autotorino Spa engine failure due to lack of oil.

The Ssang Yong Italy wants to see bills of coupons made (shown in December 2009, 3,700 km before the engine failure) we are opposed, saying that it is not necessary, since the cause of failure is always the same one that caused the break a new car (light oil) that had not been repaired at the time.

The attitude of the two companies and SsangYong Autotorino, although formal, is essentially the same, do not let them pay, but the customer.

SsangYong (signed by Mr. Trerotola) answered calmly sometimes letting 7 weeks. Again between an email from us, to stop cars and unusable, and their standard response spend 47 days. Standard response but does not take into account the facts and the agreement signed at the time of purchase.

The words come from Autotorino Spa, reminiscent of Pontius Pilate, as a download to the client and Ssangyong any decision, they expect.


decide to:

Making a complaint to the prosecutor's office, and inform consumers had the experience.

We ordered another car (other brands, none of the Koelliker Group SpA and non-Symi all'Autotorino) knowing that one is lost .... until they remind you of your will.

Attitudes TuoLibro completely different from the brand, which responds within 12 hours, superceding any manufacturing defect, which considers the customer a valuable asset that must be respected above all.